Disclaimer & Key Terms (Summary)
This page summarizes important points about using AIVA. By using the service you agree to these terms. For full legal text,
contact support for the complete Terms of Service and Privacy Policy.
Adults Only
- AIVA is for users 18+ only.
- Any attempt to involve minors or minor-themed content is prohibited and results in an immediate ban.
If you believe a user is under 18 or content violates policy, stop immediately and report via support.
Not Therapy or Professional Advice
- AIVA is a reflective AI companion for entertainment, wellness, and conversation.
- AIVA does not provide medical, psychiatric, legal, or financial advice.
- For emergencies or mental health crises, contact local emergency services or a qualified professional.
AI Limitations & Behavior
- Conversations are generated by AI and may be inaccurate or incomplete.
- AIVA follows content rules and may refuse or redirect certain requests.
- We log limited interaction data to improve personalization (see Aiva Sync™).
You control memory: use Memory ON/OFF or Reset Memory in chat.
Privacy (Summary)
- We store minimal data necessary for personalization and access control (e.g., subscription status).
- We do not retain sensitive identifiers you provide (e.g., passport numbers, bank details).
- You may request data export or deletion; resetting memory clears Aiva Sync™ notes for your session/account.
Payments, Access & Refunds
- Subscriptions grant access to specific modes/features (e.g., Romantic / Full Access).
- Billing is handled by our payment processor (Stripe). You can manage or cancel via your receipt/portal link.
- Refunds: case-by-case at our discretion for duplicate charges or technical issues preventing access.
- Chargebacks for valid services may result in account suspension.
If a payment issue occurs, contact support first—we’ll help resolve quickly.
Acceptable Use
- No harassment, threats, hate, or illegal activity.
- No attempts to bypass safety or moderation systems.
- No scraping, reverse engineering, or re-selling without written permission.
Trademarks & Ownership
- Aiva Sync™ and Intelligent Intimacy™ are trademarks of Aiva Labs.
- All product names, logos, and brands are property of their respective owners.
Contact & Full Policies
For full Terms of Service, Privacy Policy, or to submit a data request, contact:
support@myaiva.ai (placeholder—update with your real address).